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Customer Service Representative at Hawthorne Global Aviati

Cody, Wyoming, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

17.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, MS Word, MS Excel, Problem Solving, Invoicing, Aviation Knowledge, Teamwork, Professionalism

Industry

Airlines and Aviation

Description

Ascension FBO – Customer Service Representative ARE YOU INTERESTED IN WORKING IN AVIATION? Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? As a Customer Service Representative, you will be an integral part of providing outstanding customer experience. Job Responsibilities: * Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation. * Coordinate aircraft services such as fuel and hangar storage. * Effective communication with team members via radio and other means of communication. * Pro-active interaction with customers to ensure their experience is positive. * Educate customers on pricing and programs. * Process customer invoices. Position Requirements: * Minimum 2 years customer service experience * High School Diploma or General Education Degree (GED). * Polished and professional demeanor. * Team player with a collaborative attitude. * Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture. * Excellent interpersonal and verbal communication skills. * Good working knowledge of MS Word and MS Excel * Stable job history Physical Requirements: * Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions. * May be required to work overtime, nights, weekends. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Responsibilities

The Customer Service Representative will assist customers with travel arrangements and coordinate essential aircraft services such as fuel and hangar storage. They are also responsible for processing invoices and maintaining effective communication with the team to ensure a positive customer experience.