As a key member of the customer service team, you will be responsible for providing outstanding support to customers while coordinating orders and ensuring smooth day-to-day operations. You will work closely with internal stakeholders, customers, and transport providers to deliver a seamless customer experience.

Key responsibilities include:

• Managing inbound customer enquiries via phone and email
• Processing customer orders, amendments, and requests
• Coordinating dispatch documentation and transport paperwork
• Liaising with transport providers to support timely deliveries
• Maintaining accurate customer records and system data
• Supporting credit request processing
• Building and maintaining strong customer relationships
• Contributing to a collaborative and safety-focused team environment

What you'll need to succeed

• Previous experience in a customer service or administration role
• Excellent communication and relationship-building skills
• Strong attention to detail and organisational skills
• Confidence managing multiple priorities in a fast-paced environment
• Intermediate Microsoft Office skills
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