Customer Service Representative - Hazard Claims at Idaho Housing and Finance Association

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

18.0

Posted On

13 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hazard Claims Processing, Loan Servicing, Communication Skills, Microsoft Office, Problem Solving, Organization, Bilingual Spanish, Documentation Management, Call Center Operations

Industry

Financial Services

Description

Description WE ARE HIRING! We are seeking a dedicated and customer-focused Customer Service Representative I – Hazard Claims to join our Loan Servicing Department. In this role, you will assist borrowers through the hazard claims process by answering questions, processing claims, and ensuring timely follow-up in accordance with Agency guidelines. If you enjoy helping others, staying organized, and providing excellent customer service, this could be a great opportunity to grow within a supportive and mission-driven organization. In This Role, You Will: Handle incoming phone calls and customer inquiries related to hazard claims processing Guide borrowers through the hazard claims process, including obtaining required documentation and ordering inspections Track, document, and follow up on claims to ensure timely completion according to Agency guidelines Work within required timeframes to process incoming claims requests and inspections Maintain professional, friendly, and helpful interactions with IHFA borrowers and team members Provide additional support and complete other duties as assigned by leadership Why Work With Us? At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans. Requirements 6 months to 1 year of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred Previous customer service or call center experience preferred Ability to work independently, organize, prioritize, and manage multiple responsibilities Strong attention to detail and problem-solving skills Ability to maintain excellent customer and team relations at all times Strong communication skills and proficiency in Microsoft Office programs preferred Bilingual in Spanish/English preferred

Responsibilities

The role involves handling incoming calls and guiding borrowers through the hazard claims process. Responsibilities include processing claims, ordering inspections, and ensuring timely follow-up according to Agency guidelines.