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Customer Service Representative | Healthcare Account | Get a 21K Signing Bo at ISTA Personnel Solutions

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Healthcare, Eligibility Verification, Communication, MS Tools, BPO Experience, Verbal Skills, Written Skills

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Perform eligibility verification for healthcare members with accuracy and timeliness. Handle inbound and/or outbound calls related to healthcare inquiries. Provide clear and professional communication when addressing member concerns. Update and maintain member information in the system accurately. Adhere to organizational policies, procedures, and service level standards. At least 6 months BPO experience US Healthcare Insurance experience is an advantage Proficient in using MS Tools Good verbal and written English skills Must be willing to work on-site in Makati Amenable working night shifts What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives

Responsibilities

The Customer Service Representative will perform eligibility verification for healthcare members and handle inbound and outbound calls related to healthcare inquiries. They will provide clear communication to address member concerns and maintain accurate member information in the system.