Customer Service Representative (Healthcare Account) at ISTA Personnel Solutions

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Healthcare, BPO Experience, Medical Knowledge, Attention To Detail, Organizational Skills, Verbal Communication, Written Communication

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Job Description Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills. Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment. Establish and negotiate payment plans with patients, based on their financial situation and organization policies. Confirm and update patient demographic and insurance information to ensure accurate billing. Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process. Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards. Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties. At least 6 months BPO experience in any healthcare campaign Experience in reading medical packets is an advantage Medical background is a plus Ability to work independently and as part of a team Attention to detail and strong organizational skills Excellent verbal and written English skills Willing to work in Mandaluyong Amenable working night shift What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Stong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all-inclusive environment where everyone thrives

Responsibilities

Contact patients to discuss outstanding balances and resolve billing concerns. Work with insurance companies to ensure accurate and timely payment.