Customer Service Representative | Healthcare Account | with 21K Signing Bon at ISTA Solutions Inc

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Contact Handling, Active Listening, Multi-tasking, Time Management, English Communication, Order Processing, Customer Documentation, Healthcare Account Management

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Process orders for diabetic supplies and coordinate delivery to patients in a timely manner. Conduct follow-ups via phone and fax to obtain authorizations, order forms, and clinical documentation from healthcare providers. Maintain and update customer records, ensuring all interactions are accurately documented within the customer portal. Meet or exceed individual and team performance metrics, including attendance, average handle time (AHT), quality assurance (QA), and orders processed. Stay current on product knowledge, company policies, and service procedures to ensure high-quality customer support. At least 6 months of BPO experience under a Healthcare Account (US Healthcare Insurance) Strong phone contact handling skills and active listening skills Ability to multi-task, prioritize, and manage time effectively Good verbal and written English skills Willing to work onsite in Buendia, Makati Amenable working night shift What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives

Responsibilities

Process orders for diabetic supplies and coordinate timely delivery to patients. Conduct follow-ups with healthcare providers to obtain necessary authorizations and clinical documentation.