Customer Service Representative | Healthcare

at  SPOKE

ABOUT THE COMPANY

We are evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.

ABOUT THE ROLE

As a Support Associate for Wheel, you will have a significant, lasting impact on customer experience. From helping clinicians provide care to assisting patients with any needs, you’ll be the front lines and face of Support. If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you!

WHAT YOU’LL DO

• Triage or respond to Zendesk support tickets within SLA guidance
• Answer incoming calls from our clients, patients, and pharmacies
• Utilize and follow SOPs for consistent experiences
• Effectively escalate support requests per guidelines
• Work cross functionally with other teams when required to solve an issue
• First level technical troubleshooting