Customer Service Representative at High Plains Mental Health Center

Hays, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

17.61

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Reception, Phone Etiquette, Medical Records Management, Scheduling, Data Entry, Office Administration, Triage, Document Handling, Cash Handling, Interpersonal Skills, Computer Literacy, Communication, Organization

Industry

Mental Health Care

Description

Description Join our Team and Start Your Fulfilling Career Journey Today! APPLICATION DEADLINE: Monday, May 4th, 2026 at 7:00am CDT. Position: Customer Service Representative Location: Hays, Kansas Pay: starting at $17.61 per hour | $500 SIGN-ON BONUS Job Type: Full-time (40 hr/wk) | In-person Schedule: 8:30am-5:30pm; Monday-Friday Why You Should Apply: If you are the kind of person who takes pride in helping others and enjoys keeping medical records & office workflows running smoothly, you are exactly who we’re looking for! This role offers the opportunity to be the welcoming face of our office. Every day, you’ll make a real difference by helping people feel cared for, supported, and understood. We’re a team that looks out for each other, celebrates small wins, and believes in treating everyone with kindness — patients and coworkers alike. You’ll get the chance to learn new skills, grow in your career, and take pride in the work you do. Start your rewarding career journey with us and make a real difference in your community. APPLY TODAY! What You’ll Do: Greet patients, families, and visitors professionally, ensuring a welcoming and courteous experience. Manage incoming phone calls efficiently, following office procedures to address inquiries. Assist with new patient processing, including triaging, to facilitate smooth onboarding. Coordinate scheduling for new patients, rescheduling, cancellations, and backfilling appointments. Handle incoming and outgoing faxes, mail, and document-related tasks with accuracy. Prepare and distribute appointment-related correspondence, including confirmations, cancellations, and no-show notices. Support patient processes by managing confirmation calls, referrals, registrations, discharges, and release of information forms. Maintain patient records in compliance with policies, including scanning, indexing, and coordinating record requests with external agencies. Reconcile cash drawers and prepare daily deposits with precision. Build and maintain professional relationships with colleagues and patients. Why Join Us? At High Plains Mental Health Center, we're here for you — not only for the individuals and communities we serve, but for every member of our team. Our mission drives everything we do, and that includes supporting our employees with the same compassion, dedication, and care we offer our clients. When you join us, you become part of a purpose-driven organization where your work has a real impact. You’ll provide critical mental health services to those who need them most, while being part of a team that values your expertise, supports your well-being, and invests in your professional growth through continuous learning and career advancement opportunities. What We Offer: -Competitive Pay: starting at $17.61 per hour -Comprehensive Benefits Package: Excellent Health, Dental, & Vision Insurance Life Insurance Paid Time Off Extended Illness Time 403(b) Plan KPERS Retirement Plan Supplemental Benefits FSA & HSA 7 Paid Holidays $500 Sign-On Bonus And more! Submitting Your Application: If you’re ready to take the next step in your career and make a difference in the future of mental health services, we want to hear from you! APPLY TODAY! If you have any questions or need help with documentation, please feel free to contact CAREERS@HPMH.COM. Requirements Education & Experience: A high school diploma or equivalent is required. Preferred qualification—we’d love to see at least two years of experience as a secretary or receptionist paired with coursework in modern office practices to give you an edge. Tech Savvy: Comfortable with general office tools such as computers, software applications, printers, scanners, and phones. Interpersonal Skills: Demonstrate strong interpersonal skills, particularly when working with individuals experiencing serious mental illness, significant functional impairments, or those at risk due to mental health challenges.

Responsibilities

The Customer Service Representative will greet patients, manage incoming calls, and coordinate appointment scheduling to ensure a welcoming office environment. They will also maintain patient records, handle correspondence, and reconcile daily financial transactions with accuracy.