ABOUT HIGHGATE GROUP

Highgate Group is a trusted Australian supplier of food processing and packaging solutions, supplying a wide range of consumables and equipment to food processors across the country.
We are committed to delivering exceptional service, reliable products, and building long-term partnerships with our customers.

ABOUT THE ROLE

We are seeking a Customer Service Representative to join our friendly and collaborative team in Truganina.
You’ll be the first point of contact for customers — managing enquiries, processing orders, and providing exceptional service at every step.
This is a full-time, on-site role working Monday to Friday, ideal for someone who enjoys a fast-paced environment and working as part of a supportive team.

KEY RESPONSIBILITIES

• Respond to incoming phone, email, and online enquiries in a professional, friendly manner.
• Accurately and efficiently process customer orders.
• Assist customers with product information, order updates, and general enquiries.
• Work closely with internal teams to ensure smooth order fulfilment and prompt resolution of issues.
• Identify opportunities to up-sell and cross-sell relevant products to customers.