Experience

2 - 5 Years

Monthly Salary

AED 4,000 - 5,000

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

• Act as the first point of contact, expertly handling customer inquiries via phone, email, and chat to resolve issues efficiently.
• Diagnose and troubleshoot customer problems, providing clear, step-by-step solutions to ensure customer satisfaction.
• Proactively identify opportunities to upsell or cross-sell relevant products and services, enhancing customer value.
• Maintain accurate and detailed customer records, documenting all interactions and resolutions in the CRM system.

Desired Candidate Profile

• High school diploma or equivalent; some college coursework or a degree is a plus.
• Minimum of 2-5 years of experience in a customer-facing role, preferably within [Specific Industry, e.g., Tech, Retail, Finance].
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and common office applications.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly.

Employment Type

• Full-time

Company Industry

• ShippingFreight

Department / Functional Area

• HelpdeskCustomer ServiceTelecalling