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Customer Service Representative at Hoffman's Exterminating
Northfield, New Jersey, United States -
Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

29.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem-Solving, Customer Relationship Building, Issue Resolution, Product Recommendation, Upselling, Cross-selling, Account Maintenance, Attention To Detail, Organizational Skills, Patience

Industry

Consumer Services

Description
Description Are you passionate about helping people and delivering exceptional service? Do you have a knack for building strong customer relationships and assisting with product or service inquiries? If so, we want you to join our dynamic team as a Customer Service Representative! We are looking for a motivated and personable individual to provide top-notch support to our valued customers. You'll have the opportunity to engage with customers, resolve issues, and contribute to our overall mission of excellence in service delivery. Key Responsibilities: Respond to customer inquiries through various channels (phone, email, chat). Resolve customer issues and provide clear, concise solutions. Offer tailored product recommendations, upsell, and cross-sell when appropriate. Maintain and update customer accounts. Stay informed about product/service updates and promotions to assist customers effectively. Handle high volumes of customer interactions while maintaining quality. Requirements High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). Proven experience in a customer service role or related field. Strong communication skills, both verbal and written. Excellent problem-solving abilities with a customer-centric approach. Ability to handle stressful situations with professionalism and patience. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Flexibility to work various shifts, including evenings and weekends if necessary.
Responsibilities
Key responsibilities include responding to customer inquiries across various channels, resolving issues, and offering tailored product recommendations or upselling opportunities. The role also requires maintaining customer accounts and staying updated on product information.