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Customer Service Representative at Holbrook Heating Inc
Town of De Witt, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Organizational Skills, Detail-Oriented, Collaboration, Fast-Paced Environment, HVAC Knowledge, Sales Experience

Industry

Software Development

Description
Description Launch Your Career at Holbrook Heating: Inside: Customer Service Representative Do you thrive in a fast-paced environment and enjoy building positive customer relationships? Holbrook Heating is looking for passionate and detail-oriented individuals to join our growing Customer Service team. This position offers a competitive salary and requires availability Monday through Friday from 10 AM to 6 PM, Saturday from 7:30 AM to 12 PM in the office, and from 1 PM to 11 PM at home on call. Additionally, on Sundays, you will be on call at home from 7:30 AM to 11 PM. The work schedule consists of four days on and four days off. Please note that this position requires candidates to work on-site in our central office. Customer Service Representative: Respond to inbound calls and emails, handling customer inquiries and concerns with professionalism. Troubleshoot customer issues and provide efficient resolutions. Build rapport with customers, fostering long-term relationships. Assist with administrative tasks to maintain efficient operations. Requirements You're a great fit if you: Must be willing to work in office during scheduled hours. Possess excellent communication and interpersonal skills. Thrive in a collaborative and fast-paced work environment. Enjoy problem-solving and exceeding customer expectations. Are a detail-oriented individual with strong organizational skills. Have a willingness to learn and grow within the HVAC industry. Bonus points if you have: Experience in sales, customer service, or a related field. Working knowledge of HVAC equipment and services (a plus, but not required).
Responsibilities
The Customer Service Representative will respond to inbound calls and emails, handling customer inquiries and concerns with professionalism. They will troubleshoot customer issues and provide efficient resolutions while building rapport with customers.