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Customer Service Representative at Holbrook Heating Inc
Town of De Witt, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

22.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Interpersonal Skills, Problem-Solving, Organizational Skills, Detail-Oriented, Customer Relationship Building, Inbound Call Handling, Email Correspondence, Troubleshooting, Administrative Tasks

Industry

Software Development

Description
Description Launch Your Career at Holbrook Heating: Inside: Customer Service Representative Do you thrive in a fast-paced environment and enjoy building positive customer relationships? Holbrook Heating seeks passionate and detail-oriented individuals to join our expanding Customer Service team. This position offers a competitive hourly rate ranging from $18 to $20 and follows regular business hours, from 8:00 AM to 4:30 PM. The candidate must work on-site at our central office. Customer Service Representative: Respond to inbound calls and emails, handling customer inquiries and concerns professionally. Troubleshoot customer issues and provide efficient resolutions. Build rapport with customers, fostering long-term relationships. Assist with administrative tasks to maintain efficient operations. Requirements You're a great fit if you: Must be willing to work in office during scheduled hours. Possess excellent communication and interpersonal skills. Thrive in a collaborative and fast-paced work environment. Enjoy problem-solving and exceeding customer expectations. Are a detail-oriented individual with strong organizational skills. Have a willingness to learn and grow within the HVAC industry. Bonus points if you have: Experience in sales, customer service, or a related field. Working knowledge of HVAC equipment and services (a plus, but not required).
Responsibilities
The Customer Service Representative will be responsible for responding to inbound calls and emails, professionally handling customer inquiries and concerns, and troubleshooting issues to provide efficient resolutions. This role also involves building rapport with customers to foster long-term relationships and assisting with administrative tasks to maintain efficient operations.