Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.
Job Description

Essential Functions:

• Holds responsibility for the success of the day- to-day interaction within their assigned client portfolio
• Act in the best interest of all parties including the organization, maintaining a consistent and professional manner in all dealings
• Selector building, including concession negotiations, vehicle recommendations, vehicle pricing, client approval and order placing
• Proactively update / Review client profile and policy
• Maintain regular client contact while building strong connections with various contacts
• Run regular monthly proactive reports to identify and resolve potential issues before they arise
• Interact with other departments to resolve client issues and follow-up on projects / issues
• Manage and mail various types of information in a timely manner (liability slips, renewals, card replacements, new driver packages, infractions, fuel velocity reports etc.)
• Produce and/or analyze various reports based on both client and internal needs
• Beware of potential problems and work to resolve them; escalate to the appropriate internal parties.

Knowledge and Skill:

• Excellent customer service and communication skills, including the ability to prioritize and organize numerous requests and work under pressure to meet deadlines
• Computer literate with particular attention to details and accuracy is a must
• Strong MS Word and Excel skills are a must
• Ability to manage customers’ requirements through company systems
• Demonstrated ability to work both independently and with others as a team
• Highly motivated and self-directed
• Can adapt quickly to situations
• Dedicated to professionalism and good judgment
• Positive outlook and results oriented
• Maintain an adequate problem resolution technique to handle internal and external issues

Other Requirements:

• University degree or post-secondary diploma / certificate an asset
• 3-5 years direct customer service experience, preferably in the fleet industry
• Attend corporate/industry sponsored events, client meetings and participate in the preparation as well as presentation of customer reviews where required to support the Account Manager (AM), Sales Manager (SM) or Senior Management
• Ability to maintain an understanding of ARI systems, services, departmental policies and goals
• Bilingual position must read, speak and write French & English fluently

LI-MG1

• Holds responsibility for the success of the day- to-day interaction within their assigned client portfolio
• Act in the best interest of all parties including the organization, maintaining a consistent and professional manner in all dealings
• Selector building, including concession negotiations, vehicle recommendations, vehicle pricing, client approval and order placing
• Proactively update / Review client profile and policy
• Maintain regular client contact while building strong connections with various contacts
• Run regular monthly proactive reports to identify and resolve potential issues before they arise
• Interact with other departments to resolve client issues and follow-up on projects / issues
• Manage and mail various types of information in a timely manner (liability slips, renewals, card replacements, new driver packages, infractions, fuel velocity reports etc.)
• Produce and/or analyze various reports based on both client and internal needs
• Beware of potential problems and work to resolve them; escalate to the appropriate internal parties