Customer Service Representative – Home Nutrition Services at Providence Medical Grp.

Spokane Valley, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Home Infusion, Home Health, Medical Office Experience, Electronic Medical Records, Microsoft Word, Microsoft Excel

Industry

Hospitals and Health Care

Description

This position is responsible for monitoring, assessing utilization and compliance and facilitating order processing and timely delivery for medical nutrition and disposable supplies for nutrition patients throughout the entire course of their therapy. This role is vital in monitoring and solving for delivery/service disruption, backorders, recalls, payor audits, financial inquiries and product complaints. This position is responsible for coordinating with care providers and service requirements, including but not limited to working closely with the dietitians, access team, billing department, warehouse, contracted vendors (i.e., courier) and medical supply distributors to ensure home nutrition patients receive compassionate, dignified and excellent care Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Infusion and Pharmacy Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Benefits and Perks: Competitive pay Best-in-class benefits – full medical, dental and vision coverage from your first day 401(k) plan with employer matching & complementary retirement planner Generous paid time off for vacation, sick days and holidays Tuition reimbursement & student loan forgiveness programs Wellness & mental health assistance programs Back-up child & elder care to help with care disruptions for your family Voluntary benefits, like pet, auto and home insurance, commuter benefits and more! Preferred qualifications: Experience in home infusion or home health. Customer service experience. 1 year of experience in medical office setting. Computer experience with Electronic Medical Records, Microsoft Word, and Excel. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

Responsibilities

This position is responsible for monitoring and facilitating order processing and timely delivery for medical nutrition and supplies for patients. It involves coordinating with care providers and addressing delivery disruptions, backorders, and product complaints.