Customer Service Representative – Home Service Industry
Middle Tennessee | Full-Time
We are a fast-growing, high-volume fireplace and chimney service company known for quality craftsmanship, outstanding customer care, and a commitment to excellence. We’re looking for an experienced, results-driven Customer Service Representative (CSR) who knows how to turn calls into booked jobs and thrives in a fast-paced environment.
This is NOT an entry-level position — we need a confident professional with the skills to keep our schedule full.

• Answer inbound calls with professionalism and warmth while keeping efficiency top of mind
• Prioritize and set leads based on urgency, value, and company goals
• Convert inquiries into booked appointments
• Recognize that every call not booked is lost revenue — and act accordingly
• Manage call volume while maintaining accuracy, composure, and exceptional service
• Follow up with leads to capture missed opportunities
• Collaborate with the operations team to keep the schedule optimized and productive