Customer Service Representative at Honsador Lumber
Kahului, HI 96732, USA -
Full Time


Start Date

Immediate

Expiry Date

19 Oct, 25

Salary

22.0

Posted On

20 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Interpersonal Skills, Ownership, Time Management, Building Materials, Commercial Projects, Building Trust, Building Codes

Industry

Outsourcing/Offshoring

Description

QUALIFICATIONS:

  • Previous experience in sales, new construction and/or commercial projects preferred
  • Knowledge of building materials, building process, and local building codes preferred
  • Excellent communication and interpersonal skills
  • Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals)
  • Effective time management and prioritization skills
  • Ability to work in a fast-paced environment
  • Experience working in a team atmosphere
  • Must take and pass drug test and consent to a background check

Competencies:

  • Customer Focus
  • Building Trust
  • Communication
  • Sense of Ownership
Responsibilities
  • Determine customers’ needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.
  • Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups.
  • Develop profitable business with new customers through excellent selling, customer service and problem-solving.
  • Continuously improve and maintain in-depth product knowledge and expertise.
  • Code and input customer orders, pricing information into the computer system, and schedule delivery of products.
  • Follow a product/supply checklist for each customer’s job and up-selling additional products and supplies.
  • Accept payment and apply it to the appropriate customer account.
  • Follow up on deliveries to ensure materials arrived complete and on time as promised.
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