Customer Service Representative - Hospitality at Bnberry

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, CRM Software, Organizational Skills, Attention to Detail, Hospitality Knowledge, Booking Assistance, Client Interaction, Feedback Documentation, Team Collaboration, Training Participation, Fast-Paced Environment, Multitasking, Customer Satisfaction, Service Improvement

Industry

technology;Information and Internet

Description

Bnberry is seeking a motivated and customer-driven Customer Service Representative to join our dedicated team. In this role, you will be the frontline support for our clients, ensuring that their inquiries and concerns are addressed promptly and effectively. Your primary responsibility will be to provide exceptional service and help enhance customer satisfaction, tying directly into our mission of transforming the Hospitality industry through innovative technology. Key Responsibilities: Respond to customer inquiries through various channels including phone, email, and chat. Assist clients with booking issues, inquiries about services, and other client concerns. Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers. Document customer interactions, feedback, and any necessary follow-up actions in the CRM system. Collaborate with internal teams to resolve client issues and ensure a seamless customer experience. Provide feedback and insights from clients to help improve products and services. Participate in training sessions to keep up to date with product offerings and customer service best practices. Qualifications: Previous experience in customer service support, preferably with a hotel/short term rental background. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-first mindset. Comfortable using CRM software and other customer support tools. Ability to work in a fast-paced environment and manage multiple tasks effectively. Strong organizational skills and attention to detail. Possess a Bachelor’s degree in a relevant field of study. Willing to work rotational shifts, including 24/7 coverage. Proficiency in English; additional languages are a plus. Competitive salary and performance-based bonuses. Opportunities for professional development and career growth. Flexible working hours and remote work options. Collaborative and inclusive work environment.

Responsibilities

The Customer Service Representative will respond to customer inquiries through various channels and assist clients with booking issues and service inquiries. They will also document interactions and collaborate with internal teams to resolve client issues.