Customer Service Representative at Hoya Global Career Site

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Relationship building, Communication, Problem solving, Data entry, Order processing, Complaint resolution, Product knowledge, Service cloud, Professionalism, Empathy, Coordination, Attention to detail, Time management

Industry

Medical Device

Description

ESSENTIAL DUTIES & RESPONSIBILITIES: * Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time * Always maintaining a positive, empathetic, and professional attitude toward customers. * Responding promptly to customer inquiries. * Follow up the cases, keep the promises * Ensure a good understanding of the company products and services and always maintained * Provide detailed information about products and processes * Communicating with customers through various channels * Acknowledging and resolving customer complaints * Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded * Ensure all calls, tasks and cases are logged in Service Cloud (where applicable) * Processing orders, forms, applications, and requests. * Accurate data entry * Communicating and coordinating with colleagues, especially with sales force * Pick stock lenses * Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people. HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries. We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us. We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime. Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.

Responsibilities

The role involves managing customer inquiries, resolving complaints, and processing orders while maintaining positive relationships. You will also be responsible for accurately logging tasks in Service Cloud and coordinating with the sales team.