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Customer Service Representative at Hustle Hiring
Sydney, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem-Solving, CRM Systems, Team Player, Data Protection, Customer Support, Collaboration

Industry

Software Development

Description
Customer Support Representative Location: Sydney (Hybrid: 2–3 days in-office) We are looking for a motivated Customer Support Representative to join a small, dynamic team. This role is ideal for someone who enjoys problem-solving, delivering exceptional service, and contributing to a collaborative work environment. Key Responsibilities: Respond to customer inquiries via phone, email, and live chat. Provide guidance, assistance, and outstanding support to customers across multiple channels. Work collaboratively with internal teams to escalate and resolve issues efficiently. Conduct product walkthroughs, resolve routine issues, and follow up with customers as needed. Assess customer needs and refer to relevant service or technical teams when necessary. Skills & Experience: Strong customer service experience, with excellent communication skills over phone and email. Experience with CRM systems and maintaining accurate customer records. Ability to take ownership of customer issues and ensure timely resolution. Commitment to data protection standards and company policies. Team player who contributes positively to a supportive and professional work environment. Why Join: Flexible hybrid work arrangement with the option to work from home. Opportunity to work in a close-knit, collaborative team. Chance to grow your skills and make a real impact on the customer experience.

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Responsibilities
The Customer Support Representative will respond to customer inquiries via phone, email, and live chat while providing guidance and assistance. They will work collaboratively with internal teams to escalate and resolve issues efficiently.