COMPANY OVERVIEW

Canarm Ltd. is a leading global manufacturer and distributor of air-moving and lighting products, known for innovation, quality, and commitment to customer satisfaction. Our HVAC division provides solutions that improve air quality and comfort in residential, commercial, and industrial environments. We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.

SUMMARY

As a Customer Service Representative in the HVAC division, you will serve as a key point of contact between customers, sales representatives, and internal departments. You will be responsible for managing orders, handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

QUALIFICATIONS

• Post-secondary education in business or a related field
• 2+ years of experience in customer service, preferably in the HVAC, manufacturing, or distribution sector
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with ERP systems (e.g., Epicor) is an asset
• Technical aptitude or understanding of HVAC products is a strong advantage
• Bilingual (English/French) is an asset but not required

• Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner
• Enter, track, and manage orders in the ERP system
• Provide product information, availability, and pricing details to customers
• Coordinate with sales, logistics, production, and technical support teams to fulfill customer needs
• Resolve customer complaints and issues with efficiency and empathy
• Maintain accurate records of customer interactions and transactions
• Follow up on backorders, shipping delays, and customer concerns to ensure resolution
• Support outside sales reps with customer-related tasks and communications
• Maintain up-to-date knowledge of HVAC products and services
• Identify opportunities for process improvements and contribute to team goals
• Other ad hoc duties as required by the HVAC Sales Manager