Customer Service Representative - Hybrid at HOM FURNITURE

Anoka, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

20.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Scheduling, Order Management, Sales, Payment Processing, Warranty Claims, Detail Orientation

Industry

Furniture and Home Furnishings Manufacturing

Description

Description Pay: $18.00 - $20.00 Responsibilities HOM Furniture’s Customer Service Representatives serve as over the phone support for our customers. This position assists customers by: Scheduling deliveries, pickups, and service technician appointments Providing accurate information on customer accounts and orders and leaving detailed notes. Managing order changes and requests. Writing sales and taking payments on customer invoices. Serving as initial support for warranty claims. Customer Service Representatives serve as the go between for HOM Furniture customers and our delivery personnel and service technicians. It is important that customer information is relayed accurately and timely to our on the road personnel and support is provided when needed. Other duties as assigned Benefits HOM Furniture offers its full-time employees a competitive benefits package. Paid Time Off- 20 Days in 1st year for full-time employees Medical and/or Dental Coverage 401(k) Employee Contribution Plan 401(k) Employer Matching Employee discount Career advancement opportunities and training Pay on Demand - options for receiving earned wages Requirements Education: Must be working towards or have a high school diploma or GED. Experience: One year customer service experience preferred. Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds. Other: Must be able to communicate effectively both verbally and in writing. *Reasonable accommodation will be made for those who require it. HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.

Responsibilities

Customer Service Representatives provide over-the-phone support for customers, assisting with scheduling deliveries and managing order changes. They also serve as a liaison between customers and delivery personnel, ensuring accurate information is relayed.