Customer Service Representative - Hybrid Role at A G I A INC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

18.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Verbal Skills, Written Skills, Interpersonal Skills, Attention to Detail, MS Office Proficiency

Industry

Insurance

Description

Description About Us: DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential. With hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA’s rapid growth is reaching new heights. Our rapid evolution means we can deliver on something most companies just talk about; building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture empowerment and commitment to innovation in the specialty insurance space. If you're an ambitious professional looking to evolve your career, we'd love to talk. Ready to join a community of experts redefining the specialty insurance space? Why AGIA? AGIA Affinity is an established but growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. Our clients include many veterans' organizations and ensuring that our servicemembers have the coverages they need when they need it is at the heart of everything we do. For 66 years we have sought to improve the lives of not only our client members but our internal members as well. What Are The Benefits? AGIA offers health benefits including medical, dental, and vision, 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income, a prefunded optional FSA , 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit. Our medical plan has in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy. Time off: We offer 10 days of vacation your first year, and each year you gain an additional day. Each year, you'll be earning more vacation time at a faster rate. Every associate gets 13 paid and closed holidays each year. Position Summary: The Member Benefits Advisor is responsible for providing service to the customer including general service inquiries, resolving customer concerns and educating customers on the value of existing insurance and non-insurance products. This role positions the client brand as a key component of AGIA’s customer satisfaction and retention strategy. Essential Job Functions: Answer incoming non-complex customer service calls from policyholders, group members and other customers in a courteous, professional, and prompt manner and in adherence to the quality program metrics to ensure an excellent customer experience. Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system. Process and fulfill customer requests in adherence with approved and prescribed policies and procedures. Maintain current knowledge of policies, procedures and product changes, including active offers to members. Share successes, customer feedback and new ideas with team members to promote continuous improvement and an excellent customer experience. Perform other miscellaneous functions and special projects as assigned. Cross-sell new products and services to our existing customer base Pay: $18.00 hourly Schedule: Monday - Friday, hours arranged with supervisor Requirements Education/Certification: -High school diploma or equivalent. Required Experience: -Two years customer service experience, preferably in a high-volume customer call center. -Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable). Required Knowledge: -Knowledge of customer service principles and practices. Preferred Qualifications: A valid life and health license is a significant plus for this role, Candidates who possess a current license may be compensated at higher rate. Skills/Abilities: Good customer service skills. Good verbal, written and interpersonal skills. Ability to work independently or as a team member. Attention to detail. Ability to work in a fast paced and changing environment. Ability to maintain composure in stressful situations and to manage or diffuse concerned customers. Basic proficiency in MS Office. Preferred Insurance Licensed Travel: No domestic travel. Work Schedule: Regular call center schedule. First 90 days will be in office for. Will move to a Hybrid schedule after the first 90 days.

Responsibilities

The Member Benefits Advisor provides service to customers, addressing inquiries and resolving concerns while educating them on insurance products. This role is integral to AGIA’s customer satisfaction and retention strategy.