Customer Service Representative I Bilingual French at One80

, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

16.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual, French, Problem Resolution, Communication, Insurance Knowledge, Data Entry, Confidentiality, Time Management, Productivity, Quality Assurance, Follow-Up, Teamwork, Attention to Detail, Adaptability, Technical Skills

Industry

Insurance

Description

While this is a remote role, candidates are required to reside within a 50-mile radius of our office locations. Candidates must reside and be authorized to work in the United States. Office locations: Burlingame, CA / Glendale, CA / Mt. View, CA / Guilford, CT / Clearwater, FL / Miami, FL / Palm Beach Gardens, FL / Sunrise, FL / Chicago, IL / Peoria, IL / Boston, MA / Worcester, MA / Bethesda, MD / Hunt Valley, MD / Grand Rapids, MI / Southfield, MI / Eden Prairie, MN / Kansas City, MO / Charlotte, NC / Raleigh, NC / Berkley Heights, NJ / Albany, NY / New York, NY / Uniondale, NY / Boardman, OH / Cincinnati, OH / Cleveland, OH / Dublin, OH / Philadelphia, PA / Pittson, PA / Dallas, TX / Houston, TX / Tyler, TX / Mount Pleasant, WI We’re seeking a Bilingual (French) Customer Service Representative to serve as the primary contact for customers, agents and clients in the US and Canada. This individual determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity, and time-service standards. Focus on providing timely and professional customer service is essential. Your Impact: Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashion. Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines Process policies and related document to ensure accurate and efficient flow through the appropriate processing system. Provide assistance to other departments when workload dictates. Consistently achieve departmental standards of productivity and accuracy. Maintain the security and confidentiality of the facility, computer system, programs, customer and client information. Successful Candidates Will Have: High school diploma or equivalent required Must have at least six months of customer service-related experience Must be fluent in English and French (speaking, spelling, and grammar) Available Schedules: Monday - Friday, 10:30 AM - 7:00 PM Central Time Tuesday - Friday, 10:30 AM - 7:00 PM Central Time and Saturday, 7:00 AM - 4:00 PM Central Time Training is provided the first 3 weeks to learn the systems, procedures, and documentation and continued guidance to help you learn and succeed! One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit one80.com. If you have any questions about this posting, please contact one80careers@one80.com Pay Range: $16.00 - $16.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice . One80 Intermediaries offers market leading access to major insurance markets in the US, UK, Canada and Asia, as well as exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. One80 serves commercial companies, non-profits, public entities, associations, unions and private individual risks; and has offices in 55 locations throughout the US and Canada.

Responsibilities

The Customer Service Representative will serve as the primary contact for customers, agents, and clients, answering insurance-related questions and ensuring timely and professional service. They will also assist with problem resolution and maintain accurate records in the company's systems.