Customer Service Representative I at City of Temple

Temple, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Dispatch, Communication, Data Entry, Record Keeping, Problem Solving, Emergency Response, Onboarding, Procurement, Safety Training, Water Services, Wastewater Services, Time Management, Team Coordination, Regulatory Compliance, Mail Distribution

Industry

Government Administration

Description

Ready to Start Your Career with the City of Temple? Summary Under the general direction of the Utility Dispatch Manager, provides communications between the public and utility crews, foremen, and managers to ensure the health and safety of citizens and the environment, and to ensure compliance with State and Federal regulations. This position is in constant phone and/or radio contact with utility staff for ordering parts and related items for each repair and ordering utility locates for crews before excavating. This position plays a large role in emergency response. Essential Duties And Responsibilities Answers telephone and dispatches calls related to reported health and/or safety issue Enters citizen reported water and/wastewater concern into system and dispatches service technicians for evaluation Researches and processes requests for new construction connections to water and wastewater services Orders parts and contacts 811 for locates, monitors radio, and directs units Maintains records; enters daily data for work orders, customer complaints and action items Develops reports as required by state/federal regulations Assists with new hire onboarding process and enters time daily into system Provides resources, supplies and city-wide messages to field staff without a city email Picks up and distributes mail; sorts and routes all incoming / outgoing mail and correspondences to City Departments Coordinates monthly departmental meetings Assists in preparation and organizing various events for department, safety training, etc. Process procurement report weekly and prepares purchase requisitions for department as needed Performs periodic on-call duty on a rotating basis Completes cost estimates relating to water and sewer taps Follows City policies, procedures, and safety guidelines Performs other duties as assigned Minimum Qualifications High School diploma or equivalent One year of experience in customer service, dispatch, or related area Ability to successfully pass a typing test Preferred Qualifications Work experience with Water and Wastewater and related terminology Certificates, Licenses, Registrations Valid Driver's License Thank you for your interest in the position. Please note only those selected for an interview will be contacted.

Responsibilities

The Customer Service Representative I provides communication between the public and utility crews to ensure health and safety compliance. This role involves dispatching service technicians, maintaining records, and assisting with departmental events.