General Bank of Canada is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.
At GBC, our core values of Trust, Discipline, People-Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward-thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for six consecutive years, we’re dedicated not only to transforming banking but also to making real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you’re contributing to a future where innovation and community go hand in hand. We love it here and know you will too!
The Opportunity
General Bank of Canada is looking for two temporary, fulltime Customer Service Representative Is to join as a key contributor with the Bank’s Customer Service team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.
Reporting to the Team Lead, Customer Service the Customer Service Representative I (CSR I) is responsible for developing and maintaining excellent relationships with customers through inbound and outbound calls, emails and follow-up as required. As a part of a call-center environment the Customer Service Representative is responsible for professional and timely communication with customers regarding payouts, payments, online access, and other related loan requests. Administrative tasks emanate from customer requests. The Customer Service Representative I will exercise sound judgement while responding to customer requests and following General Bank policies and procedures while aiming for first call resolution when possible.

Position Responsibilities

• Meet and exceed the General Bank Customer Service standards when providing support to customers through inbound calls, emails and returning of voicemails.
• Assist customers quickly, efficiently, and professionally with skill and manners while adhering to the service standards as per the Bank’s Service Level Agreement.
• Using exceptional communication skills, ask probing questions to get to the root cause of the customers issue and to answer effectively. Practice active listening, attentive and patient, while serving the customers with integrity and honesty.
• Maintain composure and tone of voice during challenging situations as well as the use of “positive language.”
• Ensure customer satisfaction by providing correct and helpful solutions, as well as escalating any critical customer issues and inquiries to the Team Lead or Manager.
• Communicate with customers on loan payouts, online access, payment confirmation, banking information updates and other related issues via phone or e-mail.
• Capacity to control and “close” a call with confirmed customer satisfaction.
• Additional duties as assigned.

What You Bring to the Table

Required Qualifications

• Previous customer service experience.
• A high school diplomaor equivalent.
• Previous experience in a fast-paced environment.
• Intermediate skills in MS Office (Word, Excel, Outlook), technical computer knowledge is required

Preferred Qualifications

• Previous experience in bank administration or a call center environment.
• Experience in 8x8 is considered an asset.
• Post-secondary education in the fields of administration/business, finance, or related work experience.

Position Details

• Status: Temporary, fulltime
• Employment Duration: up to 12 months.
• Workplace Model: In-Office
• Location: Edmonton
• Working Conditions: Hours of work will range between 7:00AM to 5:00PM MT. Flexibility in scheduling will be required.
• Compensation:The salary range for this position is $39,206 to $53,043. Compensation is commensurate with qualifications.
• Posting Deadline: August 5th, 2025

What GBC Brings to the Table
At General Bank of Canada, we offer more than just a paycheque. We provide the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits and a matched retirement savings plan program.
Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses. Recognized as one of the Best Workplaces for Mental Wellness in 2025, we take mental health seriously. That’s why we offer additional coverage for mental health practitioners and a dynamic employee assistance program.

As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:

• Generous paid time off to promote healthy work-life harmony.
• Collaborative work environment where your voice and opinions are valued.
• Exclusive employee perks which include discounts for various products and services.
• Beautiful downtown office location with an onsite gym and Edmonton’s best rooftop patio.
• Engaging social events each month, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.
• Professional development and tuition support to help you advance your career.
• Welcoming teams that celebrate diversity and prioritize inclusion.
• Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.
• Make an impact. Join one of our employee-led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.

How to Apply
We invite you to apply directly through our Careers portal at generalbank.ca/careers. If you require additional assistance, you can contact us at HR@generalbank.ca. While we appreciate all applications, only candidates selected for further consideration will be contacted directly.
At General Bank of Canada, we believe that that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal-opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.
We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly (HR@generalbank.ca).
We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status

• Meet and exceed the General Bank Customer Service standards when providing support to customers through inbound calls, emails and returning of voicemails.
• Assist customers quickly, efficiently, and professionally with skill and manners while adhering to the service standards as per the Bank’s Service Level Agreement.
• Using exceptional communication skills, ask probing questions to get to the root cause of the customers issue and to answer effectively. Practice active listening, attentive and patient, while serving the customers with integrity and honesty.
• Maintain composure and tone of voice during challenging situations as well as the use of “positive language.”
• Ensure customer satisfaction by providing correct and helpful solutions, as well as escalating any critical customer issues and inquiries to the Team Lead or Manager.
• Communicate with customers on loan payouts, online access, payment confirmation, banking information updates and other related issues via phone or e-mail.
• Capacity to control and “close” a call with confirmed customer satisfaction.
• Additional duties as assigned