Customer Service Representative I at Impact Property Solutions

La Mirada, California, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

24.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Leadership Skills, Email Etiquette, Phone Etiquette, Data Entry, Problem Solving, Conflict Resolution, Time Management, Multi-tasking, Prioritization, Attention To Detail

Industry

Facilities Services

Description

Description Job Posting Description Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry! Impact Property Solutions is searching for a Customer Service Representative to act as the company’s voice. The Customer Service Representative will provide support for customers by taking orders, providing helpful information, answering questions, and responding to complaints. The position also requires excellent data entry skills and problem solving and conflict - resolution skills. Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Answer incoming calls. Responds to caller’s general information requests and/or inquiries. Takes accurate customer orders and follow through necessary process. Enter Floor plans, pricing, and other customer information for new and existing accounts. Provide timely response to request for information including returning all calls as quickly as possible. Exceed internal and external customer expectations for quality and service. Assist with projects on template updates Competencies Excellent interpersonal and communication skills. Strong leadership skills. Excellent email and phone etiquette. MS office (MS word and excel) and PC fluency Ability to work effectively with cross-functional departments Strong time management skills and ability to multi-task and prioritize work. Great attention to detail and problem-solving skills. Requirements Education and Work Experience Requirements High School Diploma or GED Equivalent. Minimum 1-year of customer service experience required Flooring Industry knowledge is a plus. RFMS Systems Experience is a plus. Bilingual - English/Spanish is a plus Benefits Competitive Health Insurance Plans Vision and Dental Plan Company paid life insurance Generous Paid Time Off Program 401(K) / Roth plan with employer match Generous PTO plus paid Holidays Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 25 pounds at times.

Responsibilities

The Customer Service Representative will act as the company's voice, providing support by taking orders, answering questions, providing information, and responding to complaints. Duties include answering calls, entering customer and floor plan data, and ensuring timely responses to all inquiries.