Customer Service Representative I at Impact Property Solutions

Carrollton, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

21.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Problem Solving, Conflict Resolution, Communication Skills, Interpersonal Skills, Leadership Skills, Email Etiquette, Phone Etiquette, MS Office, MS Word, Excel, Time Management, Multi-tasking, Attention To Detail

Industry

Facilities Services

Description

Description Job Posting Description Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry! Impact Property Solutions is searching for a Customer Service Representative to act as the company’s voice. The Customer Service Representative will provide support for customers by taking orders, providing helpful information, answering questions, and responding to complaints. The position also requires excellent data entry skills and problem solving and conflict - resolution skills. Bilingual/Spanish speaking preferred*** Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Answer incoming calls. Responds to caller’s general information requests and/or inquiries. Takes accurate customer orders and follow through necessary process. Enter Floor plans, pricing, and other customer information for new and existing accounts. Provide timely response to request for information including returning all calls as quickly as possible. Exceed internal and external customer expectations for quality and service. Assist with projects on template updates Competencies Excellent interpersonal and communication skills. Strong leadership skills. Excellent email and phone etiquette. MS office (MS word and excel) and PC fluency Ability to work effectively with cross-functional departments Strong time management skills and ability to multi-task and prioritize work. Great attention to detail and problem-solving skills. Requirements Education and Work Experience Requirements High School Diploma or GED Equivalent. Bilingual/Spanish speaking preferred*** Minimum 1-year of customer service experience required Flooring Industry knowledge is a plus. RFMS Systems Experience is a plus. Benefits Competitive Health Insurance Plans Vision and Dental Plan Company paid life insurance Generous Paid Time Off Program 401(K) / Roth plan with employer match Generous PTO plus paid Holidays Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 25 pounds at times.

Responsibilities

The Customer Service Representative will act as the company's voice by taking orders, answering inquiries, and resolving customer complaints. They are also responsible for accurate data entry of floor plans and pricing into the company system.