Customer Service Representative I at Phoenix American Warranty Company Inc

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

19.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Phone Etiquette, Customer Service Expertise, Inbound Calls, Claims Adjudication, Data Entry, CRM Systems, Attention To Detail, Organizational Skills, Bilingual, Problem Solving

Industry

Insurance

Description

JOB OVERVIEW: AS A CUSTOMER SERVICE REPRESENTATIVE, YOU WILL PLAY A CRUCIAL ROLE IN PROVIDING EXCEPTIONAL SERVICE TO OUR DIVERSE CUSTOMER BASE. THIS POSITION OFFERS THE OPPORTUNITY TO UTILIZE YOUR COMMUNICATION SKILLS, PHONE ETIQUETTE, AND CUSTOMER SERVICE EXPERTISE TO ENSURE CUSTOMER SATISFACTION AND RETENTION. RESPONSIBILITIES: * ANSWER CUSTOMER INQUIRIES REGARDING EXTENDED WARRANTY AND GAP COVERAGE IN A PROFESSIONAL AND COURTEOUS MANNER * ASSIST CONTRACT HOLDERS AND REPAIR FACILITIES WITH QUESTIONS ON CLAIMS ADJUDICATION AND PAYMENTS * PROVIDE CUSTOMER SERVICE SUPPORT TO THE AUDITING AND CLAIMS DEPARTMENT * INITIATE GAP CLAIMS * DATA ENTRY FOR NEW CONTRACTS * SUPPORT ALL FUNCTIONS OF THE CUSTOMER SERVICE DEPARTMENT AS NEEDED * ASSISTING WITH SPECIAL PROJECTS AS NEEDED * ASSISTING OTHER DEPARTMENTS WHEN NECESSARY * ALL OTHER DUTIES AS ASSIGNED BY MANAGEMENT PERSONNEL QUALIFICATIONS: - MINIMUM OF 1-YEAR INBOUND CALL CENTER EXPERIENCE IN CUSTOMER SERVICE OR A RELATED FIELD PREFERRED. - EXCELLENT PHONE ETIQUETTE AND COMMUNICATION SKILLS. - ABILITY TO ANALYZE CUSTOMER NEEDS AND PROVIDE SUITABLE SOLUTIONS. - PROFICIENCY IN DATA ENTRY AND USING CRM SYSTEMS PREFERRED. - STRONG ATTENTION TO DETAIL AND ORGANIZATIONAL SKILLS. - BILINGUAL IN ENGLISH AND SPANISH PREFERRED. EDUCATION REQUIREMENTS: HIGH SCHOOL DIPLOMA TRAINING REQUIREMENTS: ALL NEW HIRES ARE REQUIRED TO COMPLETE IN-OFFICE TRAINING DURING THE INITIAL ONBOARDING PERIOD. THIS ENSURES FULL FAMILIARITY WITH COMPANY SYSTEMS, CUSTOMER SERVICE STANDARDS, AND TEAM COLLABORATION BEFORE TRANSITIONING TO OTHER WORK ARRANGEMENTS. COMPANY BACKGROUND PHOENIX AMERICAN HAS BEEN A TRUSTED PROVIDER IN THE ADMINISTRATION OF VEHICLE SERVICE CONTRACT AND GAP WAIVER PROGRAMS SINCE 1985. WE ARE DEDICATED TO THE SUCCESS OF OUR ASSOCIATES BY OFFERING ADVANCED TECHNOLOGICAL SOLUTIONS TO DEALERS AND FINANCE COMPANIES, WHICH WILL ENHANCE THEIR PROFITABILITY WITH FLEXIBLE, AND FINANCIALLY STABLE F&I PRODUCTS. OUR EXTENSIVE EXPERTISE IN THE VEHICLE SERVICE CONTRACT INDUSTRY COMBINED WITH OUR LONGSTANDING INSURANCE PARTNERSHIP WITH MEMBERS OF THE NATIONWIDE® INSURANCE GROUP, RATED A+ XV (SUPERIOR), HAVE ESTABLISHED US AS A LEADER IN THE SERVICE CONTRACT AND GAP WAIVER INDUSTRY. JOIN OUR TEAM AS A CUSTOMER SERVICE REPRESENTATIVE WHERE YOU CAN SHOWCASE YOUR TALENTS, GROW PROFESSIONALLY, AND CONTRIBUTE TO OUR COMMITMENT TO EXCEPTIONAL CUSTOMER SERVICE. WE OFFER COMPETITIVE COMPENSATION, RICH BENEFIT PLAN OFFERINGS, OPPORTUNITIES FOR ADVANCEMENT, AND A SUPPORTIVE WORK ENVIRONMENT. APPLY NOW TO BE PART OF OUR DYNAMIC TEAM! SHIFT: DAY SHIFT / PART-TIME WORK LOCATION: HYBRID / REMOTE IN MIAMI, FL 33126

Responsibilities

The representative will provide exceptional service by answering customer inquiries regarding extended warranty and GAP coverage, assisting contract holders with claims adjudication, and initiating GAP claims. This role also involves performing data entry for new contracts and supporting various functions within the Customer Service Department as needed.