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Customer Service Representative I at Sparrow Search
Ontario, California, United States -
Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

24.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Call Center Operations, CRM Systems, Order Processing, Payment Processing, Scheduling, Bilingual English/Spanish, Microsoft Office, Problem Solving, Digital Tool Proficiency

Industry

Staffing and Recruiting

Description
Job Summary The Customer Service Representative will support customers through a centralized call center environment, handling inquiries, processing orders, and coordinating with internal departments to ensure timely service and delivery. The ideal candidate will have previous customer service or call center experience and be comfortable working with CRM systems and digital tools. Key Responsibilities * Intake customer orders through a centralized call center * Process credit card payments accurately * Manage a high volume of inbound phone calls * Coordinate delivery schedules and negotiate timing with customers * Work closely with quality control and office personnel to ensure customer satisfaction * Maintain accurate customer records and updates within CRM systems * Perform additional duties as assigned Qualifications * High School Diploma or equivalent required * Bilingual in English and Spanish  * Minimum of 3 years of experience in a customer-facing or call center role * Previous experience using CRM platforms or similar customer management systems preferred * Strong communication and problem-solving skills * Intermediate to advanced proficiency in Microsoft Office * Comfortable using smartphones, apps, and digital tools on both iOS and Android devices
Responsibilities
The representative will handle inbound calls, process customer orders and payments, and coordinate delivery schedules. They are also responsible for maintaining accurate customer records within CRM systems and collaborating with internal departments to ensure satisfaction.