Customer Service Representative I

at  Thermo Fisher Scientific

KNOWLEDGE, SKILLS, AND ABILITIES

• French/English bilingualism with strong verbal and written communication skills in both languages preferred.
• Organizing and time management skills with ability to prioritize and multi-task while maintaining accuracy and quality in your work.
• Outstanding teammate when working with members of the immediate team, as well as colleagues outside Customer Service, while demonstrating the ability to work independently.
• Practices active listening with the ability to maintain composure and a positive demeanor during difficult times.
• Proficient PC skills in Microsoft Office, IE, strong typing skills required; able to work in multiple systems concurrently using multiple monitors.
  About Thermo Fisher Scientific
  Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or augmenting efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. We share a common set of values – Integrity, Intensity, Innovation, and Involvement – working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued!
  Please visit: for available job posting(s).
  Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Education

• High school graduate, bachelor’s degree preferred, or a similar combination of education and experience.
• Internet service and access for a hardwire connection to your internet.
• A private, distraction-free, designated workspace is required. A separate room with a door is recommended

Experience

• 1+ years of experience in a customer service role, customer call center experience is a plus.
• Experience working in an office environment is also a plus

Key Responsibilities:

• Provide support to our customers by processing orders, requests for pricing, product availability, order status, delivery, billing questions as well as returns and credits.
• Resolve customer complaints and address concerns as appropriate with the goal of first contact resolution.
• Answer product or service inquiries, troubleshoot and support our customers in facilitating communication for technical assistance.
• Partner with other departments within Thermo Fisher Scientific and with our suppliers to find solutions.
• Follow established performance metrics including but not limited to quality standards, after call work, adherence, and follow-up on all actions in accordance with departmental standards.
• Assist in working to increase revenue by offering substitutes and / or alternative products where applicable.
• Make recommendations on areas for process improvements.

How will you get there?

Education

• High school graduate, bachelor’s degree preferred, or a similar combination of education and experience.
• Internet service and access for a hardwire connection to your internet.
• A private, distraction-free, designated workspace is required. A separate room with a door is recommended.

Experience

• 1+ years of experience in a customer service role, customer call center experience is a plus.
• Experience working in an office environment is also a plus.