Customer Service Representative I, Wholesale Division at Alaska Mill Feed and Garden Center

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

23.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Order Processing, Invoicing, Inventory Tracking, Communication, Collaboration, Adaptability, Microsoft Office, Phone Etiquette, Organization, Multitasking, Detail-Oriented, Lifting, Administrative Support

Industry

Wholesale

Description

Description Founded in 1950, Alaska Mill & Feed has proudly served Alaska’s farmers, ranchers, and pet owners for decades, delivering high-quality feed products and supplies to communities across the state and providing quality goods and services for your pet and rural living needs! We encourage you to consider joining our knowledgeable staff today while enjoying a friendly work-life balance! JOB RESPONSIBILITIES & DUTIES Provide front-line customer service to wholesale delivery, will-call, bush and walk-in customers Receive and process customer requests, including price quotes, orders, adjustments and cancellations Perform accurate data entry for orders and transactions Review and verify invoices for pricing and order accuracy. Make corrections as needed. Monitor customer accounts to identify past-due balances and credit limit concerns Track and report inventory issues including out-of-stock items Facilitate the flow of paperwork between the warehouse and office, including invoices, tracing documents and filing Manage outgoing mail ensuring accurate postage and proper handling Provide administrative and project support to management and the sales team Exhibit an ability to receive feedback, adapt to new processes and continuously develop skills Demonstrate the ability to collaborate, communicate well and effectively relay information with an emphasis on developing positive professional relationships Practice punctual and reliable attendance Perform other duties as assigned Requirements JOB REQUIREMENTS High school diploma or equivalent 3+ years of professional office experience, including prior sales and/or customer service experience. Comfortable working in a fast-paced, high-volume environment Strong customer service orientation with professional phone etiquette. Highly organized and detail-oriented, with the ability to effectively multitask and meet deadlines Proficiency in Microsoft Office Pass a pre-employment drug screen and background check as a condition of employment Ability to lift, carry, push and pull up to 50 pounds. Regularly bend, stoop, reach, walk extended distances and climb stairs PREFERRED QUALIFICATIONS Wholesale distribution and logistics experience Experience with POS systems is a plus. SCHEDULE This is a full-time, in person, 40 hours per week position. Monday through Friday, 8:00 a.m. – 5:00 p.m. COMPENSATION & BENEFITS $20.00 -$23.00/hour. After meeting eligibility requirements, benefits include: Medical Insurance* Dental Insurance Life Insurance Long-Term Disability Insurance Paid Vacation** Sick Pay 9 Paid Holidays 401(k) Retirement Match Employee Discounts Dependent Tuition Reimbursement Employee Assistance Program Employee Profit Sharing *100% employer-paid for employee coverage. **Two to six weeks annually, depending on the length of full-time service.

Responsibilities

This role involves providing front-line customer service to various customer types, including wholesale delivery, will-call, bush, and walk-in clients, while accurately receiving and processing requests such as quotes, orders, adjustments, and cancellations. Responsibilities also include performing accurate data entry, reviewing invoices, monitoring accounts for past-due balances, tracking inventory issues, and facilitating paperwork flow between the warehouse and office.