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Customer Service Representative - IBO at Swan Career Site
, , Mauritius -
Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Interpersonal Skills, Problem Solving, Time Management, Attention to Detail, Policy Management, Client Interaction, Email Correspondence, Phone Communication, Document Scanning, Filing, Follow Up, Mobile Application Support, Coordination

Industry

Software Development

Description
Duties will include: Interact with clients (walking/by email/by post/by phone) To provide help and information to clients according to their needs and if necessary, accompany them to respective department. Deliver good customer service by responding swiftly to queries and concern from clients. To amend address/name/beneficiary in the system from walking clients and received by email. To give details on policy (Estimated Maturity Value, Fund Value letter and Fund Management). Handle requests for amendment on policy and send to operations unit for processing. To follow up with clients regarding undelivered policies returned by post. Preparation of policy and duplicate of policy To provide support for queries on mySwan mobile application. Scanning and filing of consent form received. Coordinate and follow up with the relevant department on queries raised by agents on behalf of their clients Qualifications and Experience Higher School Certificate (HSC) or equivalent Have good interpersonal and communication skills. Be able to work under pressure to meet tight deadline. The Company reserves the right: 1. To convene only the best qualified candidates to participate in the selection exercise. 2. Not to make any appointment following this advertisement.
Responsibilities
The Customer Service Representative will interact with clients through various channels to provide assistance and information based on their needs. Responsibilities include amending client information, handling policy requests, and supporting queries related to the mobile application.