Customer Service Representative at Idaho Housing and Finance Association

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

19.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Problem-solving, Attention to detail, CRM software, Mortgage terminology, Financial services, Call center experience, Data entry, Conflict resolution, Professionalism, Empathy, Time management, Bilingual in Spanish

Industry

Financial Services

Description

Description Join Our Team! We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives in our Loan Servicing Department. As a Customer Service Representative you will play a vital role in delivery exceptional customer service to our customers, ensuring their mortgage-related needs are met. In this role, you will be responsible for responding to customer inquires related to their mortgage payments, taxes, and insurance, while providing a positive customer experience. Key Responsibilities: Provide accurate information and assistance to borrowers in regard to their home loans Resolve customer issues efficiently while maintaining a high level of professionalism and empathy Document customer interactions and update account information accurately in the system Maintain the highest level of confidentiality and security when handling client information Follow company policies and procedures to ensure compliance and quality standards Other job duties as assigned At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans. Skills and Qualifications: - High school diploma or equivalent; additional education or training in finance or customer service is a plus - Proven experience in customer service, preferably in a call center or financial services environment - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Ability to handle difficult situations with patience and professionalism - Proficiency with computer systems and customer relationship management (CRM) software - Ability to work in a fast-paced environment and manage multiple tasks effectively Join our team and be part of a supportive culture that values growth, integrity, and customer focus. We offer competitive benefits, ongoing training, and opportunities for career advancement in a thriving organization dedicated to excellence in mortgage loan servicing. Requirements High school diploma or equivalent Strong customer service and communication skills Ability to work in a fast-paced environment with multiple priorities Familiarity with mortgage terminology and processes is a plus Bilingual in Spanish preferred

Responsibilities

The Customer Service Representative will assist borrowers with mortgage-related inquiries regarding payments, taxes, and insurance. They are responsible for documenting interactions accurately and maintaining high standards of confidentiality and compliance.