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Customer Service Representative at Idaho Housing and Finance Association
Boise, Idaho, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Mortgage Terminology, Fast-Paced Environment, Problem Solving, Attention to Detail

Industry

Financial Services

Description
Description Join Our Team! We're seeking a highly skilled and customer-focused Customer Service Representative to join our Loan Servicing Department, where you'll play a vital role in delivering exceptional service to our customers, ensuring their mortgage-related needs are met. As a key member of our team, you'll be responsible for responding to customer inquiries related to their mortgage payments, taxes, and insurance, and providing a positive customer experience. Why Choose Us? At our organization, we're dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the keys to progress. As an employee, you'll be part of a mission-driven team that makes a meaningful impact on the lives of Idahoans. We offer: A comprehensive benefits package, including medical, dental, and vision insurance Abundant opportunities for professional development and growth A dynamic and supportive work environment that fosters collaboration and teamwork In This Role, You'll: Provide exceptional customer service, addressing concerns and resolving issues with precision and care Assist with administration of single-family home loans with accuracy and efficiency Actively listen to customers, offering education and support to help them navigate their mortgage journey Maintain the highest level of confidentiality and security when handling client information Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication Other job duties as assigned Requirements Strong customer service and communication skills Ability to work in a fast-paced environment with multiple priorities Familiarity with mortgage terminology and processes is a plus High school diploma or equivalent required Join our team and be part of an organization that's dedicated to making a difference in Idaho communities. Apply now to start your journey!
Responsibilities
Provide exceptional customer service by addressing concerns and resolving issues. Assist with the administration of single-family home loans and maintain confidentiality when handling client information.