Customer Service Representative at Igus - Germany

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Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Attention To Detail, Customer Service, Problem Solving, MS Office Proficiency, Administrative Procedures, Clerical Skills, Order Processing, Record Keeping, Professionalism, Courteous Communication, Following Instructions, Time Management, Complaint Resolution, Switchboard Operation

Industry

Plastics Manufacturing

Description

GENERAL DESCRIPTION: We are looking to hire full time Customer Service Representatives to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This position receives and processes incoming orders via email, phone, fax, or other electronic means. RESPONSIBILITIES: * Communicate with customers and igus employees by phone, in person or via email, with respect to products and services, orders, status information (including shipping dates and delays), and complaints/issues, in a courteous and professional manner * Accurately and timely enter orders, return authorizations, change notes and other pertinent information into computer, in accordance with company processes and procedures * Keep accurate and timely records of customer orders, conversations, complaints and actions taken, in accordance with company processes and procedures * Answer incoming phone lines * Fill in as Switchboard Operator, when requested to do so by supervisor * Perform other office, clerical, and administrative duties as assigned REQUIREMENTS: * Outstanding verbal and written communication skills including knowledge of the rules of composition and grammar, the correct structure and content of both written and spoken communications, and the meaning and spelling of words * Being at work during regularly scheduled work hours and being on time for each shift are essential functions of the job * Sitting at work station throughout shift * Proficient in the use of MS Office * Accuracy and ability to pay attention to detail * Knowledge of principles and processes for providing good customer service * Knowledge of administrative/clerical procedures and systems such as word processing, managing files and records, scanning and general office procedures * Ability and willingness to follow instructions and directions * Good problem solving skills * Being courteous and professional when communicating with customers and other igus employees BENEFITS: * Competitive base salary with ongoing growth opportunities * Complete benefits package: * Co. paid HSA medical plan * Co. paid Dental * Co. paid Life * Supplemental Life Insurance * Vision Insurance * Short and Long Term Disability Insurance * Retirement with Company contributions * 20 Paid Time Off days per year, plus 9 holidays * Subsidized lunch on-site #INDSJ 10:30AM-7PM

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Responsibilities

Customer Service Representatives will interact with customers to provide information about products and services, handle inquiries, and resolve complaints. They will also process incoming orders and maintain accurate records of customer interactions.