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CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Owne at The Marco Company

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

25.0

Posted On

31 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, B2B Customer Service, CRM Management, ERP Software, Quoting, Freight Estimation, Account Ownership, Microsoft 365, Communication, Organizational Skills

Industry

Retail

Description

Our Mission in Customer Service To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build. What You’ll Own * Manage the full order lifecycle from PO to delivery • Enter orders accurately (pricing, lead times, item details) • Serve as the primary customer contact and resolve issues • Prepare quotes and freight estimates • Partner with sales and operations to drive outcomes • Maintain CRM updates and accurate customer records Day in the Life * Review priorities and incoming orders as assigned * Process orders and coordinate internally * Support customers and sales partners * Work on quotes and problem resolution * Follow-ups and system updates What You Bring * 5+ years of customer service experience • B2B experience, preferably at a manufacturing company • Strong organizational skills and attention to detail • Excellent communication and an ownership mindset * Microsoft 365 + ERP (Macola preferred) + CRM (Monday.com preferred) • Strong business references that speak to reliability, ownership, and performance Benefits * Competitive hourly pay • Performance-based growth • PTO, health, dental, and vision • 401(k) with company match • Overtime opportunities Pay $20–$25/hour (based on experience, performance & attitude) Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band “Marco Company is an Equal Employment Opportunity (EEO) employer.”

Responsibilities

Manage the full B2B order lifecycle from purchase order to delivery, including accurate data entry and freight estimation. Serve as the primary point of contact for customers while partnering with sales and operations to resolve issues.