Join us today and make a difference in people’s lives!
LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems. The company is listed on the NASDAQ stock exchange under the ticker symbol “ LIVN .” LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• High School Diploma required, with very strong preference for a relevant BS Degree
• 1 or more years of substantive customer service experience with a leading organization renowned for their customer service initiatives
• Strong preference for candidates with directly relevant healthcare customer service experience in a fast paced medical, medical device and /or pharmaceutical environment; candidates in a similar capacity with companies in the banking and financial sectors renowned for their customer service methodologies also considered a plus.
• Intuitive customer focused mindset coupled with an enthusiastic and collaborative team oriented aptitude
• Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally
• Self-starter and strategic thinker with demonstrated ability to work independently and a willingness to take ownership, accepting responsibility for actions and decisions
• Acute problem solving aptitude balancing the needs of the business while empathizing with the customer and their situation
• Solid execution capabilities with the innate ability to manage multiple priorities, an instinctive eye for attention to detail, and a passion for delivering quality results in a timely fashion
• Detail orientation, balancing numerous business initiatives in a time sensitive manner
• High level of technical proficiency to accurately and efficiently perform day to day essential work functions across multiple systems & platforms in a call center environment
• Solid technical proficiency with the entire MS Office Suite , with particular mastery of Excel required
• Demonstrated proficiency working within the SAP Sales & Distribution module

Employee benefits include:

• Health benefits – Medical, Dental, Vision
• Personal and Vacation Time
• Retirement & Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules

Pay Transparency:
A reasonable estimate of the annual base salary for this position is $21-$23/HR + discretionary annual bonus. Pay ranges may vary by location.
Valuing different backgrounds:
LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.
Notice to third party agencies:
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Beware of Job Scams:
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on
https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address

Please refer the Job description for details