Customer Service Representative II at THERMO FISHER BIOPHARMA SERVICES PTE LTD

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Invoicing, Data Analysis, Cooperation, Customer Data Maintenance, Process Improvement, Relationship Building, English Proficiency, French Proficiency, Microsoft Office, Customer Focus, Communication, Attention To Detail, Prioritization, Multi-tasking, Judgment, Diplomacy

Industry

Biotechnology Research

Description

Work Schedule Environmental Conditions Job Description Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. How will you make an impact? When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. As a Back Office Representative, you will be part of a diverse team and build a friendly and upbeat working environment. This position is an excellent fit for people who enjoy working in an international setting, where a wide range of administrative tasks are fulfilled. Based at our Shared Service Center in Manila, your team provides internal support to Thermo Fisher partners and the field service engineer team, and delivers professional service and excellence in a diverse back-office environment. What will you do? Perform invoicing activities (investigate, finalize and send invoices to the customers). Document all required information, keep work instructions and operating procedures up to date. Analyse and cross-check data in the ticketing system and in SAP. Resolve invoicing queries through active cooperation with other departments. Contribute to the customer data maintenance process, liaise with Master Data team on account modifications requests. Take an active part in continuous process improvement and standardization to increase efficiency. Build and maintain relationship with field service technicians, sales department, dispatching team and additional accounts within the business unit. How will you get there? A minimum of 1 year customer service experience is preferred. Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred. Proficiency of the English language both written and verbal. Confident usage of French language is required. Other European language knowledge is an advantage. Competent Microsoft Office user. Customer Focused approach. Strong written and verbal communication skills Display attention to detail and accuracy in the workplace. Able to prioritize effectively and multi-task under deadlines. Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers. Experience with SAP, C4S is preferred but not essential. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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Responsibilities

The role involves performing invoicing activities, including investigation, finalization, and sending invoices, while documenting required information and keeping procedures updated. Responsibilities also include analyzing data in ticketing systems and SAP, resolving invoicing queries, and contributing to customer data maintenance.