Your tasks include:

You are the first point of contact for customers of a renowned bank and support them in a friendly and competent manner with their requests.

• Telephone support for private customers
• Support with questions about accounts, cards, online banking and payment transactions
• Help with login problems, access data or transactions
• Handling complaints and service requests
• Identifying customer needs and forwarding them to the relevant departments
• Documentation of all customer contacts in the system
• Maintenance and updating of customer data
• Contributing to the continuous improvement of our service processes
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