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Customer Service Representative in the Banking Sector (m/f/d) at flatexDEGIRO AG

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 26

Salary

65000.0

Posted On

23 Sep, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Financial Services & Insurance

Description

What tasks can you expect from us?

Professional and service-oriented support for prospects, customers and clients across all channels, based on the execution-only principle.
Receiving and processing customer inquiries
Competent contact person for customer complaints in 1st-level support
Ensuring accessibility and maintaining service levels in a three-shift system
Incorporating customer feedback for continuous quality assurance and improvement
Ongoing maintenance of the existing customer base
Participation in cross-departmental projects

Responsibilities

What tasks can you expect from us?

Professional and service-oriented support for prospects, customers and clients across all channels, based on the execution-only principle.
Receiving and processing customer inquiries
Competent contact person for customer complaints in 1st-level support
Ensuring accessibility and maintaining service levels in a three-shift system
Incorporating customer feedback for continuous quality assurance and improvement
Ongoing maintenance of the existing customer base
Participation in cross-departmental projects