Customer Service Representative at INFICON

Longmont, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

35.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Quote Generation, Order Processing, Complaint Resolution, ERP Systems, Account Management, Organizational Skills, Planning, Accountability, Follow Up, Written Communication, Verbal Communication, Office Computer Skills, SAP

Industry

Machinery Manufacturing

Description

Company Description INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety. Job Description Job Description Summary The Customer Service Representative is responsible for providing excellent support to customers by responding to inquiries, generating quotes and processing sales orders, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first attitude. Job Description Provide Customer Service support to our customers and sales force via phone calls, emails, online meetings etc. Generate quotes, process orders and provide order status to customers. Interact with internal / external customers to provide information response to inquiries about products and services. Resolve customer complaints - escalate to Supervisor or additional departments when appropriate. Handle and resolve questions / concerns including ERP related errors. Manage, maintain and update customer accounts. Perform other customer service and sales related tasks as assigned by management. Qualifications Customer service experience in a manufacturing or distribution environment preferred. Self-starter capable of working with minimum supervision. Extremely thorough organizational and planning skills. Strong sense of ownership and accountability for customer requests and orders. Strong knowledge of customer service and establishing contacts. Ability to handle numerous projects at one time and follow up on delivery commitments. Excellent written and verbal communication skills. Ability to develop close professional relationships. Office computer skills (Word, Excel, Outlook). Experience with SAP is highly desirable but not mandatory. Willingness to travel. Initial onboarding will take place at our headquarters in Liechtenstein for approximately two weeks. Additional Information The expected salary range for this position is between $27-$35/hr. In addition, INFICON employees are eligible for a profit sharing bonus with a target of 10%. The actual compensation will be determined based on experience, location, and other factors permitted by law. All your information will be kept confidential according to EEO guidelines. INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs. INFICON’s forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more! INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact [email protected]. INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.

Responsibilities

The Customer Service Representative will provide excellent support by responding to customer inquiries, generating quotes, processing sales orders, and resolving issues to ensure a positive customer experience. This involves interacting with internal/external customers via phone, email, and online meetings to provide product and service information.