JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role involves assisting customers with inquiries, resolving issues, and promoting products or services through effective communication and upselling techniques. Multilingual candidates, especially those fluent in English and Spanish, are highly encouraged to apply.

QUALIFICATIONS

• Proven experience in a customer service role is preferred.
• Must be able to work 1:00pm until 10:00pm Monday through Friday
• Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
• Familiarity with sales techniques and upselling strategies is a plus.
• Excellent analysis skills to assess customer needs effectively.
• Proficient in data entry with attention to detail.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong problem-solving skills and the ability to think critically in challenging situations. Join our team as a Customer Service Representative where your contributions will directly impact our customers’ experiences!
  Job Type: Full-time
  Pay: Up to $17.50 per hour
  Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Vision care

Ability to commute/relocate:

• Dundas, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Utilize data entry skills to accurately record customer interactions and maintain up-to-date records.
• Analyze customer feedback to identify trends and areas for improvement in service delivery.
• Engage in upselling opportunities by recommending additional products or services based on customer needs.
• Demonstrate strong phone etiquette while maintaining a friendly and helpful demeanor.
• Collaborate with team members to resolve complex customer issues efficiently.
• Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.