JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and fostering positive relationships to enhance customer satisfaction. The ideal candidate will possess strong communication skills and a passion for helping others.

SKILLS

• Proficient in both English is preferred for effective communication with diverse clientele.
• Strong customer service skills with a proven ability to handle challenging situations calmly and professionally.
• Experience in technology sales or inside sales is an advantage.
• Familiarity with Service Titian or similar CRM software for managing customer relationships.
• Excellent negotiation skills to facilitate successful interactions with customers.
• Background in business development or technical sales is beneficial but not required.
• Ability to work collaboratively within a team environment while also being self-motivated.
  Join us in delivering outstanding service that makes a difference!
  Job Type: Full-time
  Pay: $18.00-$22.00 per hour

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Day shift
• Evening shift
• Every Weekend
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services to assist customers effectively.
• Resolve customer complaints and issues with a focus on achieving satisfactory outcomes.
• Utilize Service Titian to manage customer interactions and maintain accurate records.
• Collaborate with sales teams to identify opportunities for upselling or cross-selling products.
• Negotiate terms and conditions with customers when necessary to ensure mutual satisfaction.
• Assist in the development of customer service policies and procedures to improve overall service quality.
• Maintain a thorough understanding of company products, services, and promotions to provide informed support.