Customer Service Representative - Insurance Division at Brabo

Plymouth, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

25.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Problem Solving, Communication, Organization, Detail Orientation, Task Management, Data Review, Microsoft Office, Excel, Policy Questions, Documentation Requests, Account Updates, Audit Support, Interpersonal Skills

Industry

Human Resources Services

Description

Description About Brabo Brabo Insurance, a proud veteran-owned company, has supported over 700 businesses nationwide since 2016. Recognized on the Inc. 5000 list, we provide Payroll, HRIS, ASO, Benefits, and Insurance services — all under one roof. Our growth is driven by our 5 Core Values: Quality. Communication. Partnership. Accountability. Growth. We are expanding our Insurance division and looking for a service-minded professional who enjoys helping clients, solving problems, and being part of a collaborative team. Position Overview As a Customer Service Representative, you will serve as a key point of contact for our commercial insurance clients. Your primary responsibility is to deliver a responsive, high-quality service experience while supporting clients with policy questions, documentation requests, audits, and account updates. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in helping clients feel supported and informed. This is an entry-level opportunity with a clear career growth path into licensed insurance account management. We provide training and support for you to obtain your Massachusetts Property & Casualty license within your first four months. Starting Pay: $25.00 per hour What You’ll Do Deliver Outstanding Client Service Serve as a primary point of contact for client questions and service needs Respond to phone and email inquiries promptly and professionally Assist clients with policy changes, endorsements, certificates of insurance, and renewals Clearly explain insurance processes and next steps Ensure every client interaction reflects Brabo’s commitment to quality and communication Support Insurance Account Management Maintain accurate documentation in our agency management system Assist licensed team members with renewal preparation and proposals Help ensure deadlines are met and follow-ups are completed Guide Clients Through Insurance Audits Support clients during workers’ compensation and general liability audits Gather required payroll and classification documentation Coordinate with insurance carriers to reconcile audit information Communicate audit outcomes clearly and professionally Collaborate Across Departments Work closely with Brabo’s Payroll and Benefits teams to ensure consistent client information Pull payroll reports to support audits and underwriting Help create a seamless experience for clients utilizing multiple Brabo services Grow Professionally Participate in ongoing training and mentorship Obtain your Massachusetts Property & Casualty license within 4 months (company-supported) Develop toward future roles such as Licensed Account Manager or Producer What We’re Looking For We are seeking someone who: Has strong communication and interpersonal skills Is organized and detail-oriented Enjoys helping clients and solving problems Can manage multiple tasks and deadlines Is comfortable reviewing reports and working with numbers Is proficient in Microsoft Office (Excel experience preferred) Prior experience in customer service, payroll, insurance, banking, or HR is helpful — but not required. A willingness to study for and obtain a Massachusetts Property & Casualty license within 4 months is required (company support provided). Why Join Brabo? Competitive hourly compensation Clear career advancement path in insurance Paid licensing support and mentorship 401(k) with company match Health, dental, and vision insurance Paid time off and parental leave Hybrid flexibility (Plymouth office + remote options) Collaborative, growth-focused team culture Position Details Job Type: Full-Time, Permanent Schedule: Monday–Friday Work Setting: Hybrid (Plymouth, MA office + remote flexibility)

Responsibilities

The Customer Service Representative will act as the primary contact for commercial insurance clients, delivering high-quality service by responding to inquiries regarding policy questions, documentation requests, and account updates. Key duties include supporting licensed team members with renewals, guiding clients through audits, and ensuring accurate documentation in the agency management system.