Job Title: Customer Service Representative

Responsibilities:

• Handle incoming calls, emails, and inquiries from clients regarding insurance policies, claims, and coverage options.
• Provide accurate and timely information to clients about insurance products and services.
• Assist clients with policy renewals, endorsements, and cancellations.
• Address and resolve customer concerns or escalate issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions in the BMS system.
• Collaborate with insurance broker and underwriters to process applications and resolve client requests.

Requirements:
- Proven experience in a customer service role
- Excellent communication skills, both verbal and written
- RIBO licensed (or willing to get license)
- Proficient in using computer systems and software applications
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a high level of accuracy in data entry
- Epic trained is an asset
- Experience working on insurance company portals an asset
Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career growth and advancement within the company
- Health insurance coverage options available
- Paid time off and holiday pay
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic team of Customer Service Representatives!
Job Types: Full-time, Permanent
Pay: $40,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off

Education:

• Secondary School (preferred)

Language:

• Mandarin (required)

Licence/Certification:

• RIBO License (required)

Work Location: In perso

• Handle incoming calls, emails, and inquiries from clients regarding insurance policies, claims, and coverage options.
• Provide accurate and timely information to clients about insurance products and services.
• Assist clients with policy renewals, endorsements, and cancellations.
• Address and resolve customer concerns or escalate issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions in the BMS system.
• Collaborate with insurance broker and underwriters to process applications and resolve client requests