QUALIFICATIONS

• Secondary school diploma or equivalent
• Minimum of one year experience in customer service
• Animal handling experience preferred
• Proficiency in Microsoft Office Suite
• Professional working proficiency in spoken and written English is required

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Employee may be required to work evening, holiday and weekend shifts
• Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
• Employee will be required to wear a uniform designated by the employer
• Employment is conditional upon maintaining confidentiality of OHS information
• Employment is conditional upon the ability to work around all species of animals safely

JOB PURPOSE

The Customer Service Representative (CSR): Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS).

DUTIES AND RESPONSIBILITIES

• Ensure professional intake and discharge of animals
• Assess and document the health and behaviour of incoming animals
• Examine all in-coming animals are thoroughly for identification
• Research all possible avenues to match an animal to its owner
• Be aware, and make use, of relevant online and community resources
• Maintain the MAS area, facilities and equipment
• Accept and manage OHS payments and donations as required
• Enter and maintain data integrity in Raiser’s Edge and Chameleon
• Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
• Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
• Produce and maintain accurate reports, records, and files
• Participate in supervision, evaluation, training and other meetings as required
• Participate in the identification and evaluation of OHS program goals and objectives
• Participate in professional development opportunities
• Represent the OHS in a professional manner
• Participate in public relations and promotional activities as required
• Will be required to assume some of the responsibilities of Customer Service Representative: Adoptions
• May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL