Customer Service Representative at Integrated Health of Southern Illinois

Carterville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Empathy, Accountability, Adaptability, Communication, Problem Solving, Attention to Detail, Scheduling, Billing, Teamwork, Organizational Skills, Computer Skills, Time Management, Professionalism, Coachable, Solution-Oriented

Industry

Hospitals and Health Care

Description

Job Details Job Location: 310 W. Plaza Drive - Carterville, IL 62918 Position Type: Full Time Education Level: High School Travel Percentage: Up to 25% Job Shift: Day Job Category: Health Care Position: Customer Service Representative Location: Integrated Health of Southern Illinois Work Schedule: Hours will fall within the range of 7:30 a.m. to 5:00 p.m. Employees will work an 8-hour shift within this window, with schedules varying based on operational needs. Position Summary The Customer Service Representative plays a critical role in shaping each patient’s experience with Integrated Health of Southern Illinois, a growing, multi-disciplinary healthcare organization committed to high standards, strong teamwork, and exceptional patient experience. This position requires empathy, accountability, adaptability, and a commitment to excellence, with an expectation that team members take ownership of their work. Successful candidates are coachable, solution-oriented, and committed to improving patient experience and team performance. Duties and Responsibilities Serves as a welcoming and respectful first point of contact for patients over the phone Listens carefully to patient needs and responds with clarity, compassion, and accuracy Manages voicemail messages and ensures timely follow-up and resolution Accurately gathers and updates patient demographic information in accordance with EMR and regulatory standards Schedules appointments with attention to access, patient needs, and clinic efficiency Collects balances owed and explains billing information clearly and professionally Addresses routine patient concerns and seeks solutions before escalating issues Maintains organized workflows and a professional workspace Demonstrates ownership by completing tasks thoroughly and following through consistently Contributes to team goals and continuous improvement efforts Completes additional duties as assigned by Manager Benefits Paid Time Off (PTO) Employees typically earn 5 paid vacation days during the first year, an additional 5 in the second year, and another 5 starting in the fifth year (maximum 15 days). Vacation time accrues monthly after 90 days of employment. Additional unpaid time off is often approved when requests are reasonable and don’t affect operations. Holidays Integrated Health observes the following paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and the Day after Christmas. Full-time team members receive holiday pay when scheduled on those days. Sick Time Sick time accrues at 2 hours per month (approximately 3 days per year). Retirement • 401(k) plan Health & Wellness Benefits Health Insurance: Offered through our group medical plan. Specialty Care Access: Free chiropractic, family medicine, and non-counseling psychological services for team members and immediate family. Voluntary Insurance Options: Dental, vision, cancer, and life insurance available through Colonial, Liberty, and AFLAC (employee-paid via pre-tax payroll deductions). Wellness Café Plan: See attached iM4Health flyer. This plan provides pharmacy savings, wellness tools, and telehealth access at no cost, while helping lower taxable income and potentially increasing take-home pay. Not associated with group health insurance plan. Qualifications Education & Experience High school diploma or equivalent Minimum of 1 year experience in medical scheduling, customer service, or call-based support required Prior experience in healthcare, medical scheduling, or insurance environments is a plus Excellent computer skills, including 10-key, with accurate typing speed of 45+ WPM Ability to navigate multiple software systems while maintaining attention to detail Demonstrated confidence in helping patients move from inquiry to scheduled care may lead to growth and advancement opportunities.

Responsibilities

The Customer Service Representative serves as the first point of contact for patients, managing inquiries and scheduling appointments. They are responsible for maintaining organized workflows and ensuring a positive patient experience.