MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

• Greet faculty, staff, students, and visitors, often serving as first point of contact; assist in person, electronically, by telephone, or mail
• Using knowledge of University policies, procedures, practices, and protocols, investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; escalate as required
• Facilitate a variety of customer experiences including, but not limited to processing orders and registrations; creating ID cards and specialty badges; communicating campus logistics information such as on-site navigation and transportation service information, parking, and facility access/restrictions
• Promote and market products, projects, programs, and services; explore, determine, and strive to accommodate customer desires, needs, and requirements
• Provide on-site and e-commerce ticketing and product sales, verifying eligibility; process or collect cost/fees; prepare invoices and settle payments; issue receipts/refunds
• Communicate product and services improvement recommendations to accommodate changing business needs
• Operate computers, point-of-sale, and other systems/equipment to expedite purchase/services, research information, record data, etc.
• Maintain manuals, documents, knowledge base articles, and records
• May process a variety of financial transactions and assist with inventoriesMay supervise staff, including hiring and performance managemen