Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Customer Service Representative at International SOS Government Medical Services
Pasig, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem-Solving, Multitasking, Teamwork, Confidentiality, Professionalism

Industry

Medical Practices

Description
We are looking for Customer Service representative to deliver high‑quality assistance and support to beneficiaries. This role manages assistance cases end‑to‑end, coordinating closely with medical specialists, global assistance centers, and concierge teams to ensure efficient, cost‑effective, and empathetic service. Responsibilities Serve as the first point of contact for incoming assistance requests. Manage cases efficiently and accurately according to Compass protocols. Coordinate medical, security, and concierge assistance when required. Ensure all case updates, documentation, and handovers are clear and complete. Escalate urgent or complaint‑related cases as needed. Maintain confidentiality, professionalism, and adherence to policies. Support team operations, including shift transmissions and training of new coordinators. Qualifications Experience in customer service;  Strong communication, problem‑solving, and multitasking skills. Ability to work under pressure and in a team environment. Fluent in English. Why Join Us: Be part of a global organization dedicated to providing exceptional medical and travel security services. Work in a dynamic and supportive environment. Opportunity to make a meaningful impact on the health and well-being of our clients.
Responsibilities
The Customer Service Representative serves as the first point of contact for assistance requests and manages cases end-to-end. They coordinate with various teams to ensure efficient and empathetic service.