Customer Service Representative at Iowa State Bank
Algona, Iowa, United States -
Full Time


Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Problem Solving, Analytical Skills, Communication, Organizational Skills, Math Skills, Collaboration, Initiative, Diligence, Multi-tasking

Industry

Banking

Description
Description The primary duties of the Customer Service Representative position is to conduct various financial transactions under the guidelines of the Bank's policies including, but not limited to: Assist customers with service requests. Address customer questions quickly and efficiently. Receive and process all customer account transactions and loan payments. Identify customers' financial service needs and advise customers on promotional items and services that match their needs. Answer phones, route calls and inquires to appropriate staff as needed. Requirements A high school diploma or equivalent is required. Previous customer service experience is preferred. Additional qualifications of the position include: Ability to maintain multiple tasks while maintaining composure. Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner. Advanced customer relationship skills. Strong math and analytical skills. Ability to collaborate with peers and management in a professional manner. Ability to demonstrate initiative, diligence and strong organizational skills. Strong written and verbal communication.
Responsibilities
The Customer Service Representative conducts various financial transactions and assists customers with service requests. They address customer questions, process account transactions, and identify financial service needs.
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